UV Desk – Enterprise IT Service Management Platform
Unified Service Operations
Manage incidents, service requests, assets, automation, SLA compliance, and integrations from a single dashboard.
Service Desk
- Incident Management
- Service Request Management
- Problem Management
- Change Management
- Knowledge Base
- Multi-Level Ticket Escalation
- Ticket Assignment Automation
- Ticket Priority Management
- Email Ticketing
- Customer Portal
Asset Management (ITAM)
- IT Asset Inventory
- Hardware Asset Management
- Software Asset Management
- License Management
- Warranty Tracking
- Asset Lifecycle Management
- Asset Discovery
- Asset Allocation
- QR Code & Barcode Support
- Asset Health Monitoring
CMDB (Configuration Management Database)
- Configuration Item (CI) Management
- Relationship Mapping
- Dependency Visualization
- Business Service Mapping
- Impact Analysis
- Version History
SLA Management
- SLA Policy Creation
- Multiple SLA Rules
- Business Hours Support
- Escalation Matrix
- Breach Notifications
- SLA Performance Dashboard
- Response & Resolution Tracking
Workflow Automation
- Visual Workflow Builder
- Approval Workflows
- Conditional Logic
- Auto Ticket Routing
- Scheduled Tasks
- Event-based Automation
- Custom Business Rules
Integration Hub
Supports integration with:
- Active Directory
- LDAP
- Microsoft Entra ID (Azure AD)
- Freshservice
- GLPI
- Jira
- GitHub
- GitLab
- ManageEngine
- ServiceNow
- Zabbix
- Grafana
- Wazuh
- Prometheus
- PRTG
- Nagios
- VMware
- Proxmox
- Microsoft Teams
- Slack
- Email (SMTP)
- REST API
- Webhooks
Monitoring & Observability
- Infrastructure Monitoring
- Server Monitoring
- Network Device Monitoring
- Storage Monitoring
- Cloud Monitoring
- Application Monitoring
- API Health Monitoring
- Database Monitoring
- Service Availability Monitoring
- Self Monitoring Dashboard
Dashboard & Analytics
- Executive Dashboard
- Real-Time KPI Dashboard
- Ticket Analytics
- Asset Analytics
- SLA Dashboard
- Performance Reports
- Trend Analysis
- Custom Widgets
- Export Reports (PDF, Excel, CSV)
Notification Engine
- Email Notifications
- SMS Notifications
- Microsoft Teams Alerts
- Slack Alerts
- WhatsApp Integration
- Webhook Notifications
- Escalation Notifications
- Scheduled Reports
Security
- Role-Based Access Control (RBAC)
- Multi-Tenant Support
- Single Sign-On (SSO)
- LDAP Authentication
- Active Directory Authentication
- Multi-Factor Authentication (MFA)
- Audit Logs
- Session Management
- IP Restrictions
API Platform
- REST API
- API Authentication
- API Health Dashboard
- API Documentation
- Webhook Support
- Third-party Integration SDK
Reporting
- Executive Reports
- SLA Reports
- Incident Reports
- Asset Reports
- Compliance Reports
- Audit Reports
- Custom Report Builder
- Scheduled Report Delivery
Logs & Audit
- User Activity Logs
- System Logs
- API Logs
- Security Logs
- Audit Trail
- Change History
Multi-Tenant Architecture
- Organization Management
- Customer Portals
- Department-wise Access
- Separate Asset Inventory
- Independent SLA Policies
AI & Smart Automation (Optional Enterprise Edition)
- AI Ticket Classification
- Smart Ticket Assignment
- AI Suggested Solutions
- Predictive SLA Risk
- AI Knowledge Search
- AI Incident Summary
- AI Report Generation
Mobile & Accessibility
- Responsive Web Portal
- Mobile Friendly Interface
- Dark Mode
- Accessibility Compliance
- Progressive Web App (PWA)
Enterprise Features
- High Availability
- Database Health Monitoring
- API Health Monitoring
- Backup & Restore
- Disaster Recovery Support
- Multi-language Support
- White Label Branding
- Custom Themes
Key Benefits
360° IT Operations Visibility
Reduce Incident Resolution Time
Improve SLA Compliance
Centralized IT Asset Management
Automate Repetitive Tasks
Increase Service Desk Productivity
Real-Time Infrastructure Monitoring
Enterprise-Grade Security
Easy Third-Party Integrations
Scalable for SMBs and Large Enterprises